Financial Goal |
Objective |
Measures |
Targets |
To enable financial success |
To sustain manageable growth |
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Customer Goal |
Objective |
Measures |
Targets |
To gain customer market share |
To know who our customers are, what they want, and how to serve them |
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Process Goal |
Objective |
Measures |
Targets |
To professionalize our business |
To establish the right systems, structure, and people |
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People Goal |
Objective |
Measures |
Targets |
To enhance our ability to change |
To establish an open, high performing culture |
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